Help Topic: Product Purchase

With growing interest in our subject area and our work, we have decided to make certain products available for public purchase as well as through our growing network of professionals around the world. These products provide unique insight into the development of influencing capability and are often used in conjunction with a specialist coach or facilitator. If you are interested and would like to be introduced to someone in our network who can provide additonal support, please contact us.

In order to purchase a product, you will be asked to create an account. If you already have an account, you will need to login to complete your purchase. Access to your product is provided through your account on this site. Product payments are processed securely by PayPal so you can be assured of the highest quality and transaction security. None of your bank/credit card details are passed to this site at any stage.

Once you have completed your purchase you will retain access to your product for 12 months from the date of purchase. If your product allows you to provide access to other people, you will continue to have access beyond 12 months but this will lapse if you do not use your product within a 12 month period. For further information, please refer to our terms and conditions.

The overall functionality of this site is managed by Colin Gautrey on behalf of P.A.W. Executive Development and various associates. If you have any questions, please feel free to contact us.

Frequently Asked Questions

How do you process product purchases?

The process we use is very simple. Once you have decided you wish to purchase a product, click on the "more info" button on one of the product pages. This provides a summary of the product and the pricing. Some products allow you to purchase higher quantities, in which case there will be a field at the bottom of the page with a drop down menu to select your quantity. In this case, the amounts automatically update to reflect the quantity you wish to purchase.

When you are ready to make your purchase, click ont he "pay now" button. If you have not yet created an account on our site you will next be asked to login or create and account. We ask for a minimum of detail required to manage your account. Once you have registered or logged in, you will immediately be taken to the PayPal website for payment processing. The product and total amount will be clearly displayed on this page. If you have a paypal account, simply login and complete the transaction. Don't worry if you don't have a paypal account, instead enter your credit card details to complete the purchase.

Once paypal has processed your payment, it will show you a summary page and a button to "continue". Click on this button and you will return to our site. From this page, click on the "my home" link at the top left and the links relevant to your product will be displayed. Please note that if your payment has ben marked as "pending", perhaps because you paid by eCheck, the new links will not be displayed until the transaction is fully completed.

The end of the process, once the payment has been completed is an email sent to your registered email address with an invoice for your purchase.

Which credit cards are accepted?

PayPal accepts all major credit / debit cards. You can also use PayPal to buy your product using your bank account.

How do you handle security?

All information concerning your payment means are handled exclusively by PayPal to ensure the security of your data. Any information concerning the transaction passed back to our site is restricted to information about price, payment status etc. All information held about you on this site is secured in password protected and encrypted areas. See Privacy for more information.

Will I get a receipt?

Yes, once your payment has been completed, we will email you an invoice. This can also be viewed online here.

I'm registered for VAT, can I get a refund?

We are based in the United Kingdom. If you are registered for VAT in the UK you will need to account for your purchase on your VAT Return. However, if you are registered for VAT elsewhere in the European Union, you can apply to us for a VAT refund here. Refunds can take up to 10 days and are not guarantted as we need to take reasonable steps to verify the information you provide us. Once a decision is made to refund your VAT we will process this immediately and provide you with an amended invoice.

How do I access my product after I've purchased it?

Once your payment has fully completed, the links to your new product will appear in "my home". If you do not see the links there, it is probably because for some reason your payment has not fully completed. Once it has completed your account will be automatically upgraded. PayPal will alert you when the completion occurs and you will also then receive and email invoice from us. If you believe that you have successfully completed your payment but still do not see your product links, please contact us.

How long will my product access last?

Products purchased for personal use provided continued access for 12 months from the date of purchase. If you purchase a product which allows you to provide access to others, you will continue to have access to the product until you have not used it for a period of 12 months (however individuals you provide access to will cease to have access after 12 months). More information can be found in our terms and conditions.

If I have a problem when I'm buying, what can I do?

At any stage you can abandon your purchase but just leaving our site and/or the PayPal site. Please note that most functions used during the process will time out after a while, so if you are distracted during the process and return to it later, you may need to start again. If you have any difficulties making your purchase and need further help, please contact us.

The payment process has completed, where's my product?

Links to your new product will appear in "my home". Some payment methods available through PayPal do not complete the transaction payment immediately. This is the most likely reason why your product is not available immediately. PayPal will notify you as soon as payment has fully completed, at which stage your account on our site will be upgraded.

I previously purchased a product but now it says my access has expired - why?

For personal products access is provided for a period of 12 months only. If you wish to retore access, or have any other queries about expired access, please contact us.

If you have any other queries, please don't hesitate to email our support team.